Newsroom

Dear Valued Client,

PU Prime will be upgrading it’s PU Prime App and MT4/MT5 servers with the schedule as follows:

Access to PU Prime Apps and MT4/MT5 accounts will not be available during the server upgrading period. All orders would not be executed during the server upgrading period.

Deposit, withdrawal, data searching functions and account opening applications would be available via Client Portal. We recommend clients make proper arrangements in advance.

Once the upgrade has been completed, access to PU Prime Apps and MT4/MT5 servers will be restored.

We recommend clients to manage their account and trades. Do ensure that there are enough funds in your trading account to maintain your open positions to prevent your positions from getting closed due to margin call.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected] or phone +248 437 3105.

Dear Valued Client,

Please be advised that the leverage on all US Share CFDs products will be adjusted starting from 22^nd April 2024 to further optimise the competitiveness and improve the trading environment.

Please refer to the table below for adjustment:

Additionally, the leverage for new positions opened to all shares CFDs during 30 minutes before market close and 30 minutes after market open on MT5 will be adjusted to 1:5.

*All dates and times are provided in GMT+3 (Server Time in MT4/MT5.)

During these specific trading hours, MT5 Shares CFDs products leverage is fixed at 1:5 and additional margin is required to open any new positions. Once holding positions are no longer within the specified trading hours, the leverage will automatically restore to 1:20.

We recommend clients to properly manage their positions and ensure sufficient funds in the account and trade cautiously.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat or email: [email protected] or phone +248 4373 105

Dear Valued Client,

We are pleased to announce that PU Prime will launch new products of Indices on 22^nd April 2024 to provide clients with a broader portfolio of products.

Please refer to the table below outlining the new instrument:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note that the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat or email: [email protected] or phone +248 437 3105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

PU Prime will update the symbol of Bonds CFDs products effective from 15^th April 2024.

Kindly refer to the table below outlining the affected instruments:

Please note the above data are subject to changes. Kindly refer to MT4/MT5 for details.

Important Note:

• Live Account:
  For clients with open and pending positions for the abovementioned Bonds CFDs after the market closes on 12^th April 2024 would have the symbol updated on 15^th April 2024. This update will not impact the product specifications, the prices of existing open or pending positions or any result in the closure of positions.
• Demo Account:
  All open and pending positions for the abovementioned Bonds CFDs after the market closes on 12^th April 2024 in Demo Account would be force closed.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please be informed that our website will undergo maintenance on 10 April 2024 21:00 – 11 April 2024 03:00 (GMT+8). During the maintenance period, there might be downtime for the website.

Note:

• Client Portal, MT4 & MT5, PU Prime application will not be affected and operations will remain uninterrupted.
• For clients who would like to deposit and make withdrawals, kindly download our PU Prime application to submit the deposit and withdrawal requests.

Thank you for your ongoing support for the platform; we remain dedicated to serving you! If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.